I recently purchased an Audibel hearing aid and would love
to tell you my story.
I am 79-year-old, and I was visiting my daughter in Tampa,
Florida when one of my old-fashioned hearing aids lost sound.
While out shopping I noticed a sign indicating a hearing aid
center was open. I wandered in to ask if
it was possible for the audiologist to have a look at my hearing aid to see if
it could be repaired for use until I returned to Atlanta. She looked at it, fixed it, and when I asked
how much I owed for the ‘reconnection’, she replied, “Oh, there’s no
charge. It’s my pleasure to help you!” I was pleasantly surprised.
Without seeming ‘pushy’ at all, she mentioned current
hearing aids have advanced so much electronically that I might be surprised at
the difference in new aids. She said
that she would check my hearing at no charge.
I agreed – and was told that my hearing capacity was only 26%. This
struck me by surprise, but at the same time, I knew I wasn’t hearing well with
the aids I had. One of my special
volunteer projects had been at the recreation center near my home in Atlanta
where my children come to after school.
I was having a great time teaching them. However, my hearing began to
diminish. Finally, it came to the point
where I could no longer hear. The center
offered me an adult to sit with me to interpret, but the problem was I could
not hear the interpreter either. I had
to give up my much loved volunteer work.
After my audiologist (and now she began to seem like a
caring friend) was able to show me how much better I could hear with the
Audibel aids. I was astonished with the
quality of the aids – as was my daughter.
True, I can’t always distinguish the words people are using, but if they
look at me when they speak, my hearing aids now pick up the sound I was
previously missing.
As you could imagine, I could only hug and thank Ms.
Gonzalez for her expertise, patience, kindness, and for the care she gave me as
a patient. My daughter went with me on
one visit and said to me, “Mom, that lady knows what she is talking about and
she is determined to help you. Stick
with her and see.”
Once the aids were delivered and placed in my ear, I came
‘home’. When my daughter asked how the
aids were, I actually heard her. She was
so excited. Shortly afterward I heard
her call a friend and say, “I can’t tell you how happy I am today. My mother got new hearing aids and she was
able to hear what I said.” It was a
happy day for both of us.
Now back to Ms. Gonzalez.
She is not just an ordinary audiologist.
She is very skilled in her profession (I believe she said she had been
an audiologist for fifteen years), but most of all, she truly cares for her
patients with such warmth. In addition
to that, she has a very warm, competent and smiling receptionist who also seems
to have the same dedication to their customers.
This morning as my daughter and I walker her two dogs, we
met a neighbor on the street, who was also out with her dogs. My daughter immediately said, “My mother has
new hearing aids and can hear me now!”
The woman replied, “My mother is actually in need of new hearing
aids. Where did you go?” Not only did my daughter give her directions
to Audibel, she praised Ms. Gonzalez highly.
Also, my daughter has a close associate whose son in college has severe
hearing loss and also wears hearing aids.
My daughter recommended that when he is at home again, he should
specifically take his son to Audibel.
You have a jewel in Ms. Gonzalez. I had had previously purchased hearing aids
from Costco in Atlanta, and they were fine for the time I had them, but often
the audiologist would be a different person.
And Ms. Gonzalez was right – the new electronic ones offer an amazing
hearing difference.
Just thought you would like to hear from a satisfied customer. I can’t thank her enough.
Sincerely,
Charlotte Savignac
